Serving Customers Using Social Media

Unlock Expert Knowledge: Discover the Premium Serving Customers Using Social Media Course Exclusively at GBESY. Elevate your skills and achieve career success by learning from world-renowned instructors and industry experts through our extensive library of premium self-paced courses.

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Serving Customers Using Social Media

Social media is a critical new tool for customer service. Using it right is an artform. When you reply to one customer, thousands read your response. Every word is shared with the world. This course prepares you to serve customers in high-stakes channels like Facebook, Twitter, and Instagram. Leslie O’Flahavan explains how to respond quickly, move from public to private channels, and write in an authentic but professional tone that blends your company’s templated responses with your own personal touch.

Examine real-world tweets, Facebook posts, ratings, and reviews to see what happens when skillful customer service reps talk down angry customers and even trolls. Leslie also provides writing tips to keep your grammar and punctuation professional and in line with your company’s brand.

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Serving Customers Using Social Media

Unlock Expert Knowledge with the Serving Customers Using Social Media Course on GBESY.

Access over 70,000 premium learning programs curated by leading experts and renowned authors at GBESY. Our Serving Customers Using Social Media course provides actionable knowledge and real-world skills through:

• Expert Authors: Learn from renowned figures like John Overdurf, Conor Harris, Samir Kahlot, and more.
• Flexible Learning: Enjoy self-paced study for ultimate convenience.
• Comprehensive Resources: Benefit from detailed manuals and step-by-step guidance.
• Lifetime Access: Get ongoing learning with free updates.
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• Instant Download: Access your Serving Customers Using Social Media course immediately after payment from your account dashboard or via email. Learn on any device.