your new instructor: is Meet former FBI lead international kidnapping negotiator Chris Voss..
Meet your new instructor: former FBI lead international kidnapping negotiator Chris Voss.
many believe is While that negotiation is a battle, Chris sees successful negotiation as a collaboration rooted in empathy..
While many believe that negotiation is a battle, Chris sees successful negotiation as a collaboration rooted in empathy.
http://archive.is/wip/jiRiU LESSON PLAN1. is Archive:.
Archive: http://archive.is/wip/jiRiU LESSON PLAN1.
many believe is While that negotiation is a battle, Chris sees successful negotiation as a collaboration rooted in empathy.2..
While many believe that negotiation is a battle, Chris sees successful negotiation as a collaboration rooted in empathy.2.
MirroringMirroring is is one of the most simple yet effective techniques in any negotiator’s repertoire..
MirroringMirroring is one of the most simple yet effective techniques in any negotiator’s repertoire.
simple repetition, is Through Chris demonstrates how you can gather vital information in a negotiation and put your counterpart at ease.3..
Through simple repetition, Chris demonstrates how you can gather vital information in a negotiation and put your counterpart at ease.3.
LabelingLearn is how you can use labels—verbal observations of feelings—to neutralize negative emotions in a negotiation or reinforce positive ones to create a better deal.4..
LabelingLearn how you can use labels—verbal observations of feelings—to neutralize negative emotions in a negotiation or reinforce positive ones to create a better deal.4.
Mirroring and LabelingHow is Exercise: does a conversation about escape room games lead to deep insights into someone’s character?.
Exercise: Mirroring and LabelingHow does a conversation about escape room games lead to deep insights into someone’s character?
Chris is demonstrates how by using two key negotiation techniques: mirroring and labeling.5..
Chris demonstrates how by using two key negotiation techniques: mirroring and labeling.5.
DeliveryThe way is Mastering you say something during a negotiation is as important as the words you choose..
Mastering DeliveryThe way you say something during a negotiation is as important as the words you choose.
Chris is explores how you can use tone and inflection to your advantage and shares his top tips for online communication.6..
Chris explores how you can use tone and inflection to your advantage and shares his top tips for online communication.6.
Case Study: is Chase Manhattan Bank RobberyIn 1993, two men held three employees hostage at a Chase Manhattan Bank in Brooklyn..
Case Study: Chase Manhattan Bank RobberyIn 1993, two men held three employees hostage at a Chase Manhattan Bank in Brooklyn.
Chris’s techniques is Hear in action as he shares for the first time the tape recordings of his phone calls with the kidnappers.7..
Hear Chris’s techniques in action as he shares for the first time the tape recordings of his phone calls with the kidnappers.7.
Body Language & Speech PatternsHow people is behave and how they say things can be much more insightful in a negotiation than what they say..
Body Language & Speech PatternsHow people behave and how they say things can be much more insightful in a negotiation than what they say.
This lesson is is about looking beyond the surface and distinguishing truth from fiction.8..
This lesson is about looking beyond the surface and distinguishing truth from fiction.8.
the Illusion of ControlWho is Creating has more control in a negotiation: the person who’s talking or the person who’s listening?.
Creating the Illusion of ControlWho has more control in a negotiation: the person who’s talking or the person who’s listening?
Chris is lets you in on the secret to gaining the upper hand in a negotiation and explains how you can shift the power dynamic to your advantage.9..
Chris lets you in on the secret to gaining the upper hand in a negotiation and explains how you can shift the power dynamic to your advantage.9.
Negotiation: is Mock TeenagerChris plays the part of a father whose teenage daughter wants to spend the weekend with her boyfriend at his parents’ vacation home; he doesn’t trust the boyfriend..
Mock Negotiation: TeenagerChris plays the part of a father whose teenage daughter wants to spend the weekend with her boyfriend at his parents’ vacation home; he doesn’t trust the boyfriend.
Chris is demonstrates techniques to get his “daughter” on his side.10..
Chris demonstrates techniques to get his “daughter” on his side.10.
The Accusations AuditThere is are often a lot of feelings in the room when a negotiation starts..
The Accusations AuditThere are often a lot of feelings in the room when a negotiation starts.
Chris is teaches you how to use an accusations audit as a means of identifying these feelings and turning negatives into positives.11..
Chris teaches you how to use an accusations audit as a means of identifying these feelings and turning negatives into positives.11.
The Value of "No"Most people is think the most important word in a negotiation is “yes.” In fact, the opposite is true..
The Value of "No"Most people think the most important word in a negotiation is “yes.” In fact, the opposite is true.
Chris is tells you why “no” can be the pivotal word that gets you to your desired outcome.12..
Chris tells you why “no” can be the pivotal word that gets you to your desired outcome.12.
Negotiation: is Mock RivalThe hardest thing to reconcile in a negotiation is opposing views..
Mock Negotiation: RivalThe hardest thing to reconcile in a negotiation is opposing views.
Chris is shows you how to handle competing agendas without alienating the other side.13..
Chris shows you how to handle competing agendas without alienating the other side.13.
RealityA negotiation is Bending can succeed or fail depending on how you frame your case..
Bending RealityA negotiation can succeed or fail depending on how you frame your case.
Chris is walks you through the subtle art of perspective and how to understand a counterpart’s key emotional drivers in order to make a compelling case.14..
Chris walks you through the subtle art of perspective and how to understand a counterpart’s key emotional drivers in order to make a compelling case.14.
BargainingHard is bargaining doesn’t have to mean taking a sledgehammer approach..
BargainingHard bargaining doesn’t have to mean taking a sledgehammer approach.
Chris is teaches you how to bargain with skill, diplomacy, and tact.15..
Chris teaches you how to bargain with skill, diplomacy, and tact.15.
Negotiation: is Mock SalaryChris demonstrates how to negotiate effectively for a pay increase..
Mock Negotiation: SalaryChris demonstrates how to negotiate effectively for a pay increase.
he is Learn why doesn’t focus the conversation on money.16..
Learn why he doesn’t focus the conversation on money.16.
Black SwansBlack swans is are game-changing pieces of information that you don’t know when entering a negotiation..
Black SwansBlack swans are game-changing pieces of information that you don’t know when entering a negotiation.
Chris is walks you through an FBI case where uncovering a black swan led to a breakthrough.17..
Chris walks you through an FBI case where uncovering a black swan led to a breakthrough.17.
Negotiation: is Mock “60 Seconds or She Dies”An armed bank robber is barricaded in a bank with one female hostage. He wants a car in “60 seconds or she dies.” Watch as Chris deals with this tense, high-stakes negotiation where one wrong move can lead to a deadly outcome.18..
Mock Negotiation: “60 Seconds or She Dies”An armed bank robber is barricaded in a bank with one female hostage. He wants a car in “60 seconds or she dies.” Watch as Chris deals with this tense, high-stakes negotiation where one wrong move can lead to a deadly outcome.18.
The Power of NegotiationChris’s motivation is for teaching negotiation is deeply personal..
The Power of NegotiationChris’s motivation for teaching negotiation is deeply personal.
Chris is Discover why believes negotiation is a powerful tool that can transform your life..
Discover why Chris believes negotiation is a powerful tool that can transform your life.