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Must-Know Communication Strategies for Healthcare Managers -Effective Ways to Motivate, Inspire and Persuade by Theresa Puckett,
Salepage link: At HERE. Archive:

Faculty:: Theresa Puckett
Duration:: Full Day
Format:: Audio and Video
Copyright:: May 03, 2016

Description

Maximize verbal assertiveness
Conquer the most challenging conversations – with patients, families, providers and staff
Practice dialogue that will motivate and inspire employees
Facilitate team cohesion and self-correction strategies
The 10 times not to email
Avoid the nonverbal communication traps that impede your goals

We’ve all been in a situation where we’ve experienced difficulty expressing ourselves. We walk away from the encounter wondering why we failed to get the point across. In daily professional and personal life, the key to getting what we want and need is achieved through communication. This seminar will give you the critical tools for improving your communication, which will ultimately progress your performance, facilitate your team’s outcomes and advance your career.

You will participate in exercises that convey key points and practice dialogue for complex situations. Expect to walk away with strategies that you can use the next day to motivate, inspire and persuade others in your workplace.

Handouts

Outline

Communication

12 must-know strategies for verbal communication
Word choice basics: Simple, specific, select
Verbal assertiveness to use with employees and others
Generational differences in communication
Essential tips for results-orientated meetings
Ways to improve verbal communication skills

Navigating Difficult Situations in Healthcare

Working with difficult employees, providers, administrators, patients/families
Strategies for effective negotiation with administrators
Wording for staff interventions and evaluations
Conflict resolution techniques
Conveying bad news to patients/families
How to deliver corrective action to staff
Respond with Heart: Service recovery method
Using intuitive design on the front end to avoid difficult situations later

Motivating and Inspiring Employees

Strategies to motivate and inspire
Discovering the variety of motivations
Key phrases for coaching
How to give directive feedback
Using advocacy-inquiry script
How to get positive results from challenging conversations

Teaching Staff to Communicate for Safety

Communicating to prevent errors
Closed-loop communication
Strategies to debrief after critical incidents

Promoting Team Work

Effective team builders
Teaching team communication strategies
Using team self-correction training

Creating Dynamic Oral Presentations

Audience assessment
Secrets of effective power presentations
Presentation “Don’ts” that can easily be avoided
Overcoming fear of public speaking

Nonverbal Communication Strategies

10 critical body language tips
Nonverbal communication traps
Cultural differences
Strategies for active listening

Using Persuasive Visuals

6 must-know charts for conveying results
Do’s and Don’ts of using charts/graphs

Refining Informal Writing

The 10 times not to email
Passive versus active voice
Guidelines for writing meeting minutes
Writing memorable memos

Exploring Formal Writing

10 tips for improving written documents
Language structure for report writing
Policy writing simplified

Faculty

Theresa Puckett, PHD, RN, CPNP, CNE, NURSE EDUCATOR Related seminars and products: 4

Nurse Educator

Cleveland State University

Theresa Puckett is a certified nurse educator who has held a variety of academic teaching appointments at the undergraduate and graduate levels. Currently, she works clinically as a nurse at The Cleveland Clinic and as an EMR Consultant for a large healthcare group. Dr. Puckett has taught lecture, clinical, and lab courses in addition to serving as a preceptor for nursing education graduate students.

Dr. Puckett is a member of the National League for Nursing and served on the first CNE Certification Commission. She also served on the Educational Leadership Advisory Council for the Ohio League for Nursing. Theresa earned a BSN from Ursuline College, MSN and PhD from University of Akron and a postmasters certificate in nursing education from the University of Toledo. She has presented at several national and state conferences and is known for her engaging presentation style and use of audience participation. She looks forward to sharing her best creative teaching/learning strategies with you!

Disclosures:

Financial: Theresa Puckett has an employment relationship with University Hospitals Richmond Medical Center; Euclid Hospital, Lutheran Hospital Cleveland Clinic Foundation; and Stark State College. She receives a speaking honorarium from PESI, Inc.

Nonfinancial: Theresa Puckett is a member of the American Nurses Association; American Psychiatric Nurses Association; and American Psychological Association.

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