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• Meet your new instructor: former FBI lead international kidnapping negotiator Chris Voss.
• While many believe that negotiation is a battle, Chris sees successful negotiation as a collaboration rooted in empathy.
• Archive: http://archive.is/wip/jiRiU LESSON PLAN1.
• While many believe that negotiation is a battle, Chris sees successful negotiation as a collaboration rooted in empathy.2.
• MirroringMirroring is one of the most simple yet effective techniques in any negotiator’s repertoire.